Accessibility for Ontarians with Disability Act

In 2005, the Government of Ontario, Canada passed the Accessibility for Ontarians with Disabilities Act (AODA) with the intention to make the province of Ontario fully accessible by 2025. Cerio strongly supports this important objective and is committed to improving opportunities for people with disabilities by preventing and removing barriers to accessibility. 

Cerio is committed to treating all people in a way that is respectful of their dignity and independence.  Cerio is committed to providing a barrier free environment and meeting the requirements of all existing legislation and its own policies and goals related to identifying, removing and preventing barriers to people with disabilities that might interfere with their ability to interact with Cerio. 


Accessibility Standard for Customer Service Policy

This policy and its procedures address the accessibility requirements of Cerio when providing goods and services in a way that respects the dignity and independence of people with disabilities. 

Read the policy here

Multi-Year Accessibility Plan

This plan outlines the steps and actions that Cerio has taken or will be taking to prevent, identify and remove barriers to people with disabilities that might interfere with their ability to interact with Cerio.

Read the plan here

AODA Customer Feedback Process 

We would appreciate your feedback on the accessibility of the manner in which we provide our goods and services to all persons that we serve. Your feedback is important to helping us improve accessible services at Cerio. 

To provide accessibility feedback or to obtain this information or any of our documents in an alternative format, please contact our AODA Compliance Officer in any of the following ways: 

  • Email – hr@cerio.io 
  • By phone – 613-592-9888 ext. 277 
  • By mail – 515 Legger Drive, Suite 500, Kanata, Ontario K2K 3G4 

Accessible Emergency Information 

We are pleased to report that there are currently no disruptions of service at our Kanata, Ontario office.